Executive Book Summary. Crucial conversations is a hands on practical approach, which allows the. “Dialogue - The free flow of meaning. Crucial Conversations Book. Download free resources. Crucial Accountability Book. Download free resources. Influencer Book. Download free resources.
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The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior.
Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popul..more
Published August 26th 2004 by McGraw-Hill Companies
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May 28, 2012Kristy Tillman rated it really liked it
If you want to really help people excel in life - this is a must have book on communication. It really deals with so much more than communication and confrontation. The chapter on motivation has given me so much more understanding on how people are motivated and it gave me some really great tools to help others and myself get unstuck.
I also loved this quote on safety 'At the foundation of every successful confrontation lies safety. When others feel frightened or nervous or otherwise unsafe, you..more
I'm not much of a confrontational person because I lose control when emotions and stakes are high. But after reading this book, I really do feel like I could talk to anyone about anything, if I had the time to plan for it. It takes preparation to make a crucial confrontation go well.
What I liked from the book is how the authors encourage you to have your crucial confrontations. So often we shy out of them and endure the unpleasant consequences. It's almost always worth it to have them. Another m..more
Feb 25, 2018Sunny rated it really liked it
I thought this was a good book overall. I was using this as a review and research material for a concept I am also putting together called 'brutiful conversations'. This book is essentially about the art of confronting other individuals in as safe a way as possible which allows individuals to articulate some of their challenging thoughts and messages they often want to convey to other colleagues or family members but are unable to do so for a variety of reasons. Not be up able to have these conv..more
It's been a little while since I read Crucial Conversations, so maybe I'm forgetting things, but it seems to me like this book is more or less more of the same. In that sense, it's good stuff. But if you're looking for something exciting and new that gives you valuable information on top of what you already learned from Crucial Conversations, well, not so much. I'd treat it more as an appendix to the original as opposed to a new volume. I'd give it four stars for the content, but only three sinc..more
This is an interesting book with many great suggestions for handling confrontations. The suggestions are well thought out and make a lot of sense. However, for me, they process of preparing and handling personal confrontations is to detailed and lengthy that by the time I get through the process, the person I am involved with will have died of old age. In real life situations where confrontations come up so quickly, are so involved and complicated, the intense evaluation of the situation is subj..more
A very interesting and helpful resource in dealing with those uncomfortable situations that often waste time and leave with hurt feelings. However, it was quite a convoluted way to explain common sense, especially since there was too often little in exact details to handling a situation. To put it simply, imagine reading a book on how to change the oil in a car. If this author wrote that book, you would know all the signs leading up to changing the oil, but none on exactly how to do it. Still, t..more
Crucial Confrontations BookJul 31, 2016Mina Soare rated it it was amazing
Shelves: communication, teacheables, psychological, business, the-pinocchio-list, sociology, non-fiction, self-improvement
Clear-cut and well-organised, but how applicable?
This is a often-recommended book: it has everyday scenarios, clear acronyms and a cohesive structure. As a person who grimly goes alea iacta est into confrontations, the book presents numerous elegant options. They are all applicable, accessible to all and obviously better alternatives to 'throw it out there and outrun the others until they run out of steam and they are willing to listen'. So far, the only issue I have found is that it didn't cram..more
It is a helpful resource for dealing with uncomfortable situations. I have already experienced success in its application. The principles it uses to guide accountability conversations are wholistic and well grounded, rather than a set of gimmicks or tricks to get people to bend to the desired outcome. The process leads to a win-win situation with both parties becoming better people.
Dec 27, 2018Dhara Parekh rated it really liked it · review of another edition
Crucial Confrontations Model
I didn't know how much I needed this book until I read it for one of my classes. As someone who has had hard time confronting people all her life, this was a precious little tool to learn those little techniques that could be used to have a proper 'accountability conversation' with someone you need to confront.
From beginning to quarter end of the book is very hard to understand, perhaps there were a lot of metaphors? however the end part is easily understandable and relate able.
Dec 27, 2017Chrisanne rated it it was amazing
Riveting and sooooo applicable.
Feb 14, 2019Richfuel rated it it was amazing · review of another edition
Crucial Accountability
“If something comes up, let me know right away.” Then decide together. THE BIG IDEAS FROM EACH STEP: Choose What and If • What - Ask yourself what you really want. You can talk about the content, the pattern, or the relationship. To stay focused, ask what you really want. • If - Are you talking yourself out of an accountability discussion? Don’t let fear substitute for reason. Think carefully not just about the risks of having the conversation but also about the risks of not ha..more
Aug 17, 2017Barry Davis rated it it was amazing · review of another edition
Subtitled “Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior,” this book is the updated version of “Crucial Conversations.” The authors are the leaders of Vitalsmarts, an innovator in best-practices training products and services. Jul 13, 2017Angela Lam rated it
After describing exactly what “crucial accountability” is, the authors start in Part One by having the reader look in the mirror, determining what should be addressed personally before any discussion takes place. Choosing “what” and “if” f..more Crucial Confrontations Pdfreally liked it
Recommends it for: Managers, Leaders, People interested to improve communication/relationships
Shelves: readingraphics, communication, leadership-and-influence, relationships
This book addresses how to deal with disappointments, and to handle sensitive discussions around broken promises, missed expectations, and bad behaviour. [Vs 'Crucial Conversations' deals with disagreements]
The ideas and tips are good, probably one of the better books on communications. Especially since such scenarios are something that all of us face at work and at home, all the time. But, the writing's style is really convoluted, which makes the book a little hard to read. E.g. this paragraph i..more
Nov 13, 2015Vasyl Pasternak rated it it was amazing · review of another edition
The book is full of recipes how to behave in tough conversations. Highly recommended to everyone, who works or leads groups
Jan 22, 2016Tommy Morgan rated it really liked it
Good companion to Crucial Conversations, focused specifically on dealing with accountability conversations. Useful read.
Perhaps there are some great ideas there but the book as a whole is poorly written. Unorganized.
Good book. Not sure I got as much out of this as I could have. I think I probably should have read Crucial Conversations first. That's on my short list now.
My major takeaway from this book was safety. It hasn't really been a consideration of mine but the author goes through great pains to insist that safety be created and maintained for the duration of a confrontation, or else people will retreat to using silence or violence to attempt to make themselves safe. Confrontations happen in one on on..more
Overall, a good read and definitely a resource I'm keeping at hand.
The work originates from the authors' desire to capture and study what enables individuals to excel in accountability discussions. I especially enjoyed the chapters on emotional/psychological self-awareness ('Mastering Our Stories') and the down-to-earth techniques for stepping out silence to give voice to accountability failures ('Describing the Gap'). As with Crucial Conversations, I deeply enjoyed the authors' humanist approac..more
Dec 17, 2017Billie Pritchett rated it it was ok · review of another edition
Crucial Accountability isn't a bad book, just not to my taste. I thought it would be more helpful than it was, and this could be my failing. The book offers advice about how to deal with problem situations in the workplace where you have to talk with an employee or colleague or superior and get them to understand when they've made a mistake or not followed procedure, etc. What made the book so difficult for me is that the book does not deliver a finite set of principles you can follow. What is g..more
Aug 20, 2018Mttyd rated it really liked it · review of another edition
Really loved the first couple chapters
Really loved the first couple chapters. Although it seemed too many at times having examples of both work and personal issues helped to frame the concepts well. For me it seemed this book lost a little horsepower after the first few chapters. The concept of accountability comes from an authoritarian view rather than one of mutual benefit. I wish a few more chapters could have been written on personal accountability as I think one needs to master this before..more
Jan 19, 2018Chase rated it liked it
This is a dry book, and could do with better storytelling, but then I guess I am just used to The Anatomy of Peace books being better written.
That say there is some good information in this book, and a good approach to how to solve and hold crucial confrontations, just not in an easy to digest format, and I would not have normally read or listened to this book except that my hubby was assigned it at work and it's helpful for us to both read it and be able to discuss it. Not sure I will read the..more
This is an excellent companion books to Crucial Conversations. This book focuses more on conversations where there is a significant difference in what was expected and what the outcome became. Tons of overlap with relationships and families, as well as highly applicable in business and work situations. It sounds strange and masochistic, but I am really excited to have a crucial confrontation situation in my line of work come up in the near future so I can practice the strategies presented in the..more
Sep 19, 2017Steve Campbell rated it it was amazing · review of another edition
In an engaging and entertaining style, the authors trick their readers into learning how to engage in crucial confrontations that enable them to meet their goals and maintain healthy relationships. The authors begin by defining what they mean by crucial confrontations and then teach us what to do before, during, and after them. The book is loaded with stories and dialogues that illustrate each step of a crucial confrontation. The humor sprinkled throughout makes this book not only an informative..more
Apr 26, 2019Jason Bourg rated it it was amazing
This book is extremely relatable and should be standard high school education material. Not only will the techniques and topics of this book improve the lives of those who use them but it would cut through a lot of cr@p that we deal with everyday. Extremely well thought out and written, I can't recommend this book enough. Looking for used copies to pass out to people. Unfortunately it appears to be out of print.
Everything these authors put out is pure gold! Like Crucial Conversations and Influencer, Crucial Confrontations is a handbook for life and leadership. I sincerely wish I had read it many years ago, it would have saved me years of heartache. The book is full of practical wisdom for creating accountability while remaining firmly grounded in the principles of honesty, sincerity and open communication. You can bet I'm going to keep this bible of problem resolution close at hand!
Jan 18, 2019Will Mays rated it it was amazing · review of another edition
The team walk you through the right thing to discuss (Getting the story right, and Content, Pattern, Relationship) and how to make it safe so the other party doesn't block you off by being defensive - and how to get back to safety if you leave it.
A good book that with proper implementation in people's lives should make a profound impact to your relationships.
Really very good. I've heard rave reviews about the book both from my pastor and in the business setting, so perhaps I was thinking there was some incredible new thing I would learn. I think that I probably new and tried to practice a good 75% of this already. The goodness of the book is in the deliberate thought process that will lead me effective crucial confrontations 95% of the time.
I like it. Once in awhile you fell like glossing over a paragraph because you 'get' the idea the authors are trying to suggest. But this book is on my 'periodic read' lists - like How to Win Friends and Influence People. There are some books that need to be reviewed to see how we are doing in changing our lives for the better - this is one of them.
Apr 09, 2018Areski Stichweh rated it really liked it · review of another edition
This book is a very good reminder of good habits and how to have access to a good behaviour in difficult situations. Sure, some examples are simplified, but if you keep the bigger picture in mind while reading, I find that those reminders have a lot of value. I can recommend listening to it more than reading — at least that worked better for me.
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Kerry is a prolific writer who has coauthored numerous articles and award-winning training programs. Kerry taught at Brigham Young University’s Marriott School of Management and then cofounded Interact Performance Systems, where he worked for ten years as vice president of research and development. Kerry is coauthor of the New York Times bestsellers Change Anything, Crucial Conversations, Crucial..more
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“If the story is unflattering and the feeling is anger, adrenaline kicks in. Under the influence of adrenaline, blood leaves our brains to help support our genetically engineered response of “fight or flight,” and we end up thinking with the brain of a reptile. We say and do dim-witted things.”
“consequence of the original act and helps unbundle the problem.” More quotes…
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